How will I know it’s time to renovate my pool?
For most customers, pool problems arise that indicate it’s time to remodel. Renovations typically revolve around resurfacing, recoping, and updating tiles. Here are a few common issues we see:
  • Plaster is rough on feet or bathing suits

  • Plaster is discolored or cracked

  • Tiles are outdated, discolored, damaged or falling off

  • Coping is damaged

  • Pool has cracks or leaks (repairing without resurfacing can be unsightly!)

What constitutes a renovation?
  • Resurfacing of the pool’s interior (new plaster, pebble, or other interior pool finish)

  • Waterline tile replacement or repair

  • Installing more efficient pumps, heaters and filters

  • Updating lighting including switching colors of lighting

  • Pool coping repair or complete replacement

  • New decking (concrete, textured surface, pavers, stone, etc.)

  • Specialty features, such as:

    • Waterfalls

    • Fountains

    • Sprayers

    • Slides

    • Robotic pool cleaners

    • Automated controls and remotes

    • Pool covers
When is the best time of year to remodel a swimming pool?
You can renovate your pool at any time of year(if temperatures are above 40 degrees). But it’s best to renovate during the cooler months to ensure enough time for your pool to be ready for the summer!
How long will a pool renovation take?
This depends on how much work is being done to your pool. A simple plaster job may only take a few days. But refilling and rebalancing the water may take 7-10 days to complete.

We always do our best to approximate the time frame required for the work we perform. However, we sometimes run into unforeseen issues when working on a remodel. Here are a few examples of problems that could delay the time frame:

  • Pool plaster that needs removal due to years of poor water chemistry

  • Coping and/or tile is falling off, but was not evident during the initial consultation

What should I expect during the renovation?
Even the cleanest of pool remodel sites can get dusty. Because of this, we recommend that you move pool furniture and potted plants away from the pool area before construction begins. We also highly recommend you keep your windows shut near the pool for the duration of the pool remodel.

Access to your pool is critical to maintaining timelines. If we have restricted access, this could impact the time necessary to complete your pool renovation. We will keep you consistently updated on our progress as we go.

We train each and every one of our team members to perform specific pool remodel functions. It’s not unusual for a crew to work on more than one pool a day, or for team members to arrive at different times. We usually plan off days to allow material to dry before we begin the next phases. We may also schedule more space between phases if more time is needed for phase completion than anticipated.
What should I expect after the renovation?
After the interior pool finish has been applied, it is important to allow the plaster to cure properly:
  • It is critical not to stop the water from filling the pool until it is COVERING THE BOTTOM HALF OF THE WATERLINE TILE.

  • After the pool is full, place the hose in the bottom of the spa until full. Do not use “fill line” or “auto fill” to fill.

  • Ensure the water source is not connected to a softener or a well. Either one of these could damage your new pool finish.

Treat the water and balance your pool’s chemistry. We HIGHLY recommend hiring a professional after the renovation to balance your pool chemistry and to help take care of your pool. However, we can provide step-by-step instructions for any pool owner that wants to take care of the pool themselves.

Here is some information from each manufacturer on plaster care:

WetEdge startup instructions
NPC startup instructions
Once I am ready to proceed, what is the process?
Once you have worked out the details of your project with the sales rep, you will be sent a contract to sign. Upon signing of the contract, you will get a deposit invoice which must be paid before your project is handed off to the production team. If your project includes milestone (progress) payments, then those invoices are Due Upon Receipt and will hold up the next stage(s) of your project if unpaid.
Do you offer refunds?
Since our core business is providing services, there are no refunds once work has started, is in progress or is finished. If you have questions or concerns regarding any portion of your project, it is best to start with your assigned Project Manager who will work with you to answer those questions or rectify any concerns.
What if I sign a contract, pay a deposit, no work has started and I change my mind and want to cancel?
You have 3 days from the date of a contract signing to cancel your project and receive a full refund of any paid deposits. Refunds of deposits are issued by check and can take up to 30 days to receive.